System/Hardware Issues

System/Hardware Issues

stunned woman looking at computer in surprise
Home Internet Connection Issues
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If you are unable to connect to the internet, there are a few troubleshooting steps you can try that may get you back up and running as quickly as possible.

  • Make sure that your device is connected to your home internet.
  • Restart this device and try to connect again.
  • Reseat the cables attached to your router and restart the router. This can take several minutes. (Your home Internet will be offline during this process).
  • Check a few different websites on the device to make certain the connection issue is not specific to one in particular.
  • If you may be in an area in your home with limited or no Internet connectivity, try moving to another area in the home that may get better reception.
  • Contact your home internet service provider. Make sure there are no issues with your service. They can also help you troubleshoot specific issues with your connection to your home network and router. See below for troubleshooting links and contact information for local Internet Service Providers in the area:

    Xfinity/Comcast Internet and WiFi Connection Troubleshooting
    1-800-XFINITY (934-6489) -- Available 24 hours a day/ 7 days a week

    Rise Broadband Internet and WiFi Connection Troubleshooting:
    Customer Care 844-816-9149 Technical Support 877-910-6207

    HughesNet Internet and WiFi Connection Troubleshooting:
    Customer Care at 866-347-3292 -- Available 24 hours a day/ 7 days a week


    RTEBB Wireless Broadband
    Phone: (303) 849-5260


  • If still needing assistance after you have done the above troubleshooting and verified that your home network is functioning properly, submit a helpdesk ticket at
Common Wi-Fi problems and how to fix them
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There are many ways that your router can stop working, but you’d be surprised how many of those issues can be easily fixed.
You can even fix it yourself with a few, simple tips. Click the link below to see a list of things that commonly go wrong with Wi-Fi, and simple things you can try to solve those issues.

"This webpage is not available" Error
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This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message in your browser window, try these steps:

  1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.

  2. If you are, try to open the same webpage on another computer connected to the same network.

  3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

  1. On your computer, open Chrome .

  2. At the top right, select the menu with 3 dots > then go to Settings.

  3. At the bottom, select Advanced.

  4. In the "Privacy and security" section, select Clear browsing data.

  5. Select a time range > Cookies and other site data > Clear data.

Chromebook Device Help
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If you are having issues with your Chromebook, follow the steps below:

• Restart your Chromebook
Click the power button on your computer or in the menu.

• Charge your Chromebook
If your device is not powering on, plug it in and charge it for a while to see if it comes back on.

• Update your Chromebook’s Operating System
Click here  for instructions on updating to the latest Chrome operating system on a Chromebook.

For help with common hardware and system issues with student Chromebooks, check out this site:
You will find a list of common hardware and system issues. If you do not find the issue your student is facing, there is a search box at the top of the page to help you find your students specific issue. If you do not find the information you are looking for, submit a helpdesk ticket at

Basic Computer Troubleshooting Guide
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Click here to find solutions to many basic computer system and hardware issues that may come up.

How to Update your Chromebook's Operating System
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Click here  for instructions on updating to the latest Chrome operating system on a Chromebook.

Dont See what you are looking for here?
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Click on our support Page for more information

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